Customer Support

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The support that you'll receive from your shared website hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical issue with an active account. Prompt and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from an actual hosting supplier not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it cannot access them immediately, it is likely that you'll wait for a few days in order to receive a response to any kind of question, thus your web sites may remain offline for a long time. In comparison, a supplier which offers numerous means of communication and has a tech support crew that is available all the time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of getting assistance promptly, so our shared website hosting services feature 24/7 support as well as several means of communication. In case you do not have an account yet, you can easily phone us or use our live chat and talk to a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up obtaining a service that you can't use effectively. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs more investigation. In contrast to the majority of providers out there, we answer to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives can assist you to pick the perfect plan or provide you with info about our servers, in order to confirm if the system requirements for your web sites are met. In case you are an active customer, you'll also be able to get in touch with us via electronic mail or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We warrant that every time you use any of these 2 methods of contact, you'll get a reply within less than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the website hosting services of other suppliers, even big ones, you can compare the response time since it ordinarily takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Each virtual private server plan that we provide comes with 24/7 customer and technical support, so in case you experience any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us at any moment, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with several local numbers globally, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters because it'll be easier to track what is going on. The maximum warranted reply time for all of the emails and tickets is sixty minutes, but it hardly ever takes that long to receive help. When you acquire the Managed Services upgrade that we supply, our administrators can also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

When you obtain a dedicated server from our company, you're able to get in touch with us anytime using a number of channels and the maximum time that you'll have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you'd like to know more about our website hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. When you're looking for support for third-party software that you can't set up or manage effectively, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.