Live Chat Support

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If your website hosting service provider supplies live chat support, you will be able to speak with an agent in real-time and find out useful information or get a problem resolved promptly. The main advantage of using chat compared to calling to talk with a live person is that you need just a computer with access to the web, so you will not pay any charges when you are in another country or state. Furthermore, it'll be a lot quicker to copy and paste info such as domains, usernames or error messages i.e. details which are sometimes hard to give to the other side on the phone. The real-time chat is also a faster solution to contact the hosting company's support crew in comparison to using a ticketing system. What's more, in case some situation requires some more time to be dealt with, you're able to do something different while you wait for guidance on the live chat, so you will not waste time - something that's not possible when you are on the telephone.

Live Chat Support in Shared Website Hosting

As we consider the fact that a great number of problems are usually resolved when you speak to a live person, we offer a live chat service for all of our potential and existing customers. Our chat is accessible every single day and our customer care representatives will assist you with a wide range of questions and situations. If you are not our client yet, you'll be able to find out more about our shared website hosting plans and the website hosting environment in general to be certain that your sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any problems with any of our solutions, you can get in touch with us through our live chat and we can provide you with the needed details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some issues that require longer time or the assistance of a system administrator, but for a lot of common issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as a part of our services, so whenever you have any questions about our Linux semi-dedicated hosting, you are able to speak with our customer care team anytime regardless if you've already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and troubles, still we are able to assist you with various technical questions as well. We can help you select the right plan for your web sites if you don't have an account yet, we can answer any billing questions or issues you have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all this will be done timely since our live chat service is online all day, every single day. Whenever you require assistance, you'll be able to talk with an agent and save a lot of time.