In the event that you have ever had a shared website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for certain things it is better to talk to a live person over the phone than to exchange support tickets or e-mail messages. If you want to find out more about a particular service before you buy it or in case something small needs to be made, for instance, it'll be easier and a lot faster to do it real-time. When you're able to get in touch with representatives over the phone, it's very likely that you are dealing with an actual web hosting provider, not just a reseller. The level of support that you'll get on the phone may differ between different providers - from common issues to professional technical support. Typically the majority of providers supply pre-sales assistance and first level phone support, while more complicated tech matters are resolved through email and / or tickets.

Phone Support in Shared Website Hosting

We know that being able to consult with a live consultant is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours every day. In case you consider purchasing one of our Linux shared website hosting, for instance, you are able to phone us and learn more about our services prior to ordering in order to be sure that we match all the system requirements for your web sites. Following your purchase, you'll be able to call us about any sales and / or billing problems you may have, or get any type of general or basic technical information you need. We've aimed to find the balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you if you have any queries about the semi-dedicated server plans that we provide. Whether you would like to learn more about our packages, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more technical problems may require a support ticket so as to give some time to our tech support crew to analyze, we are able to help you with a lot of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we also have an international number where you are able to reach us.